Open Access Research

Feedback reporting of survey data to healthcare aides

Alison M Hutchinson12*, Neha Batra-Garga3, Lisa Cranley3, Anne-Marie Bostrom345, Greta Cummings3, Peter Norton6 and Carole A Estabrooks3

Author Affiliations

1 School of Nursing and Midwifery, Deakin University, Melbourne, Victoria, Australia

2 Cabrini-Deakin Centre for Nursing Research, Cabrini Health, Melbourne, Victoria, Australia

3 Faculty of Nursing, University of Alberta, Edmonton, Alberta, Canada

4 Department of Neurobiology, Division of Nursing, Care Sciences and Society, Karolinska Institutet, Huddinge, Sweden

5 Department of Geriatric Medicine, Danderyd Hospital, Danderyd, Sweden

6 Faculty of Medicine, University of Calgary, Calgary, Alberta, Canada

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Implementation Science 2012, 7:89  doi:10.1186/1748-5908-7-89

Published: 13 September 2012

Abstract

Background

This project occurred during the course of the Translating Research in Elder Care (TREC) program of research. TREC is a multilevel and longitudinal research program being conducted in the three Canadian Prairie Provinces of Alberta, Saskatchewan, and Manitoba. The main purpose of TREC is to increase understanding about the role of organizational context in influencing knowledge use in residential long-term care settings. The purpose of this study was to evaluate healthcare aides’ (HCAs) perceptions of a one-page poster designed to feed back aggregated data (including demographic information and perceptions about influences on best practice) from the TREC survey they had recently completed.

Methods

A convenience sample of 7 of the 15 nursing homes participating in the TREC research program in Alberta were invited to participate. Specific facility-level summary data were provided to each facility in the form of a one-page poster report. Two weeks following delivery of the report, a convenience sample of HCAs was surveyed using one-to-one structured interviews.

Results

One hundred twenty-three HCAs responded to the evaluation survey. Overall, HCAs’ opinions about presentation of the feedback report and the understandability, usability, and usefulness of the content were positive. For each report, analysis of data and production and inspection of the report took up to one hour. Information sessions to introduce and explain the reports averaged 18 minutes. Two feedback reports (minimum) were supplied to each facility at a cost of CAN$2.39 per report, for printing and laminating.

Conclusions

This study highlights not only the feasibility of producing understandable, usable, and useful feedback reports of survey data but also the value and importance of providing feedback to survey respondents. More broadly, the findings suggest that modest strategies may have a positive and desirable effect in participating sites.