Table 2 |
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Conversation summarized |
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Definition of conversation |
Emphasize qualities of conversation that improve sensemaking and learning |
Avoid conversation that inhibits sensemaking and learning |
Recommendations for enhancing the role of conversation in improving interventions |
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What it is • Collaboration • Meaning making • Improvisation What it is not • Instruction-giving • Information exchange • Speeches • Talk that elicits no real meaning |
• Trust • Responsive interaction • Empathetic listening • Diversity of perspectives • Intimate exchange • Disciplined debate • Creative dialogue |
• Lack of time and space • Failure to listen • Too much agreement • Dominant discourses diminish diverse perspectives • Siloed specialties |
• Evaluate the potential of an intervention to generate conversation • Look for and leverage unexpected conversation • Create space within which conversation can unfold • Use conversation to help people manage uncertainty • Use conversation to help reorganize relationships • Build social interaction competence |
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Jordan et al. Implementation Science 2009 4:15 doi:10.1186/1748-5908-4-15 |
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