|
The external facilitator role in a supportive relationship: potential activities/behaviors per QUERI experiences |
| Establishing and maintaining a supportive relationship: |
| a) Maintains multiple means of contact and accessibility with the ICA. |
| b) Provides rapid responses to ICA requests, as feasible. |
| c) Provides reassurance and encouragement: |
| i) Provides information on progress, |
| ii) Provides cheerleading, |
| iii) Provides psychological support, and |
| iv) Enables peer-based social support. |
| d) Empowers ICAs – sets the stage for them, gives them permission to do things on their own. |
| e) Serves as a "nudge" and a source of external expectation for progress. |
| f) Makes required actions quick and easy, when possible. |
| g) Mentors and develops skills in the ICA, as needed: |
| i) Shares knowledge, |
| ii) Teaches skills, |
| iii) Enables ICAs to solve their own problems, where feasible, and |
| iv) Provides role feedback. |
Stetler et al. Implementation Science 2006 1:23 doi:10.1186/1748-5908-1-23 |