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The external facilitator role in communication and formative use of data: potential activities/behaviors per QUERI experiences |
| 1) Communication activities/behaviors |
| a) Provides a basis for regular, goal-focused contact. |
| i) Establishes multiple means of one-way and two-way communication with ICA/s [internal change agent/s]: e.g., e-mail; phone conferences, discussion groups, phone contact information, and a problem-focused newsletter. |
| ii) Obtains information to keep the QUERI team updated. |
| b) Provides clarity and an information source for the ICAs: |
| i) Shares knowledge regarding QUERI implementation interventions, |
| ii) Shares knowledge regarding the VA system, and |
| iii) Shares knowledge regarding change processes. |
| c) Structures and leads regular communication across study sites regarding, e.g.: |
| i) Status of implementation efforts, |
| ii) Successful problem solving approaches for various issues, and |
| iii) Similar roles and problems. |
| d) Establishes linkages for ICA problem-related actions: |
| i) Helps them frame questions to ask of key resources. |
| e) Intercedes with VA leadership (internal or external) on behalf of ICA. |
| 2) Formative use of data activities/behaviors |
| i) Reviews diagnostic information in order to understand the local context. |
| ii) Monitors/tracks and uses progress data: |
| (1) For example, regarding goals and both intermediate and end result outcomes. |
| iii) Monitors/tracks and uses problem data: |
| (1) For example, regarding issues/barriers. |
| iv) Monitors ICA activities to know what is happening: |
| (1) Monitors use of new solutions for site problems, and |
| (2) Identifies needs and issues of an ICA. |
| v) Monitors and uses data re: the value of and need for external facilitation. |
Stetler et al. Implementation Science 2006 1:23 doi:10.1186/1748-5908-1-23 |